Crisis Communications
Clarity when the story is moving fast.
When something goes wrong in public, the version of events written in the first few hours is the one everyone argues with for months afterward. That window is where we work.
We are not only drafting the statement. We are in the room where the decisions get made: what is known, what is still being confirmed, who needs to hear it first, and what the organization does next. Managing the crisis and managing the message are the same job, and separating them is how organizations lose control of both.
The reporters covering the story already know us. On the worst day that is worth more than any statement. Calls get returned. Questions reach us before publication instead of after. What we tell them is taken at face value, because we have never given them a reason to doubt it. Those relationships take years to build, and our clients get the benefit of them on the day it matters.
Crisis planning, holding statements, spokesperson preparation, stakeholder coordination, and real-time counsel that keeps leaders aligned and facts moving faster than speculation.
Read the North Miami Beach response
Crisis communications for governments, companies, and nonprofits
Content & Social Media
Create the content. Run the channels.
A feed without a defined brand is just a schedule. Posts go out, the calendar stays full, and nothing accumulates. Audiences come away unable to say what the organization stands for, because nothing they saw ever told them.
So we start with the brand itself: who our client is, what they want their audience to understand, and how that should look and sound in public. Every strategy is built for that client specifically. What works for a city does not work for a law firm, and neither should sound like anyone else.
Then we build it and run it. The editorial calendar, the video, the publishing, the day-to-day channel management, and the reporting on reach, impressions, engagement, and audience growth. Nothing goes out because a slot was open. Every piece is there to do something the strategy asked for.
Brand strategy, editorial planning, platform-native creative, video production, publishing, channel and community management, and performance reporting.
Read the Aventura transformation
Content creation and social media management
Video Production
Make the work impossible to ignore.
Two-time Gold Viddy Award winner.
Video is the only format that carries a face, a voice and a place at the same time. It is the closest an audience gets to being in the room, which is why we build so much of our clients’ communication around it.
Every stage is ours. We write it, shoot it, direct it, cut it, score it and deliver it. No handing the concept to a production house and hoping the result still means what it meant on the page. That work has won two Gold Viddy Awards.
We own our equipment outright, and we invest in quality to be able to deliver top quality for our clients. Nothing waits on a rental house, and nothing reaches a client’s invoice as a rental line unless a production is large enough to truly require it. When the same team owns the idea, the gear and the edit, a story can go from decision to published in days.
Some of it is a thirty-second PSA. Some of it is a resident telling you about their cancer diagnosis, and the only job is to stay out of the way and let them say it.
PSAs, explainers, campaign spots, event coverage, executive and spokesperson video, and documentary storytelling, produced for broadcast, web and social on our own camera, lighting and sound package.
In-house video production, concept through final cut
Photography
Build the visual record before you need it.
The photograph you need on the worst day of your year is one somebody took on an ordinary Tuesday. Organizations that wait until they need an image end up with whatever exists, which is usually a headshot from six years ago and a phone snap someone took from the back of a room.
So we shoot continuously and we shoot candidly. Meetings, ceremonies, ribbon cuttings, the work itself, the people who do it. Posed photographs have their place, but the frames that get used again and again are the unposed ones, because they are the only ones that look like something actually happened.
What a client ends up with is a library they own outright, catalogued and ready, for press, social, reports, advertising and the public record. Never stock, never licensed from anyone else.
Editorial and event coverage, portraits, campaign photography, and an organized, rights-clear archive built to be used.
In-house photography and documentary coverage
Public Opinion Research
Know where opinion stands before you move.
Representative, multilingual research that shows what audiences believe, what shapes opinion, and which concerns rank highest. Leaders are rarely short of options. What they need is an order: what to act on first, and what to lead with when they speak.
We pioneered digital surveying methods that reach large, representative samples and return data accurate enough to build a decision on. Bigger samples, tighter margins, findings that hold up when the stakes are real.
Most polling arrives as a PDF of toplines and crosstabs. We deliver an interactive dashboard instead, so clients and anyone they choose to share it with can move through the findings themselves, question by question and district by district. That is not how polling is usually handed over.
Questionnaire design, representative sampling, multilingual fielding, and analysis that turns what people actually think into a clear order of priorities, for the work and for the message.
Public opinion research, polling, and community surveys